about me

I graduated from the University of North Texas with a bachelor’s degree in Merchandising and a minor in Digital Retailing. Later, I earned a UX and Design certification from Southern Methodist University.

I've been working as a UX professional for exactly five years now—mainly focused on research, though I love to design to keep my creativity and brain cells active! 📚

Outside of work, I have soOOOOo many different hobbies. But for now I’ll tell you about the 5 out of the 100 things that I do/have done:

  • I have two rescue dogs (a mini schnauzer that believes she’s a german shepherd and a chow chow that thinks she’s a cat) and two fish. They all add their own kind of energy at home.

  • Sell cute items on Etsy to help fund my fur babies’ lavish lifestyle

  • Dog sit from time to time

  • Love me some casual/cozy/motion gaming

  • Like to spend my free time volunteering at the hospital 💝

What I found overtime that keeps me healthy is finding the right mix of empathy, curiosity, and a little joy. 🐶🐠✨

my work experience

Senior UX Researcher @ MetaMask

  • Conducted research around safety and onboarding - enhancing a less intimidating user experience across the mobile app, browser extension, and portfolio features.

  • Utilized mixed methods: user interviews, rapid usability testing, A/B testing, and surveys.

  • Assisted designers with prototyping in preparation for concept testing.

  • Leveraged AI to perform statistical analysis.

  • Trained designers to independently conduct concept tests, enhancing the design process by making it faster and ensuring the delivery of high-quality reports.

Senior UX Researcher @ Citigroup

  • Advocated for underserved communities and new homeowners through impactful research across product experiences such as mobile, inclusive design, and payment systems.

  • Assisted UX designers by performing competitive UI analyses to identify best practices and help with light prototyping for testing.

  • Collaborated with designers, copywriters, producers, product managers, and interns to prioritize research opportunities.

UX Analyst @ Informa

  • Analyzed Salesforce user interfaces to identify areas of improvements for internal sales associates and external vendors.

  • Designed and developed processes and workflows for sales associates for optimized experience pre and post sales.

  • Conducted research initiatives through interviews, surveys, field observations, and user journey mapping.

QA Software Analyst @ Samsung Electronics

  • Tested and identified usability issues on unreleased mobile products (not the ones that blew up) that directly translated to understanding user pain points and needs.

  • Collaborated with international developers and designers to resolve issues and ensure products met quality standards.

  • Created and maintained documentation for testing procedures, test cases, and bug reports.

  • Used Blackbox and Whitebox testing methodologies.