about me

I was born in Taipei, Taiwan, but grew up in the States. I graduated from the University of North Texas with a bachelor's degree in Merchandising and a minor in Digital Retailing, and later earned a UX Design and Research certification from Southern Methodist University.

My career path has been anything but linear—I've worked in hospitality, event management, education, human resources, and fashion before finding my way to “tech”. It took some soul-searching to figure out what I truly wanted to do, but I'm so glad the journey led me here (and I'm glad you're here too!).

I've been working as a UX professional for five years now, mainly focused on research, though I love to design to keep my creativity flowing. Right now, I'm deepening my expertise in healthcare UX, exploring how AI can support clinical workflows while learning the ins and outs of HIPAA regulations. I'm also currently designing for a nonprofit organization, which has been incredibly rewarding.

Outside of work, my friends and family inspire much of what I do—their stories about the challenges they face have shaped my passion for creating solutions that genuinely make a difference in people's (or our pets’) lives.

Outside of work, I have soooo many different hobbies. But for now I’ll tell you about some of the things that I enjoy:

  • I have two rescue dogs (a mini schnauzer that believes she’s a german shepherd and a chow chow that thinks she’s a cat) and two fish named Tupac and Biggie. (In the process of convincing my partner that we’d get a cat AND a turtle.)

  • I’m an auntie to 2 bunnies and 3 dogs. The holidays look and feel like a zoo.

  • I sell cute things on Etsy to fund my pets unnecessarily lavish lifestyles. 💅🏻

  • I like to homemake dog treats with the freshest ingredients and then pass them out to friends and family.

  • I LOVE animals, if you haven’t noticed - can talk about them all day.

  • Halloween is the best holiday - prove me wrong!

  • I’m a Swiftie

  • Love me some casual/cozy/motion gaming. Any Animal crossing/Dreamlight Valley/Wylde Flowers fans here? 🙌🏻

  • I spend my weekends volunteering at the hospital 💝

What I found overtime that keeps me healthy is finding the right mix of empathy, curiosity, and a little joy—and when things get tough, I just keep swimming.

🐶🐠✨

my UX work experience

UX Designer @ Seattle Asian Film Festival

  • Redesign key user journeys: historical events, filmmaker submissions and resources, and donation/sponsorship decks.

    •Use Google Analytics and conduct surveys to help drive design and product decisions.

    •Collaborate with the team to develop a cohesive design system to ensure consistency across web and mobile touchpoints and future updates.

Senior UX Researcher, Research Ops, Support Designer @ MetaMask

  • Conducted research around safety and onboarding - enhancing a less intimidating user experience across the mobile app, browser extension, and portfolio features.

  • Utilized mixed methods: user interviews, rapid usability testing, A/B testing, and surveys.

  • Assisted designers with prototyping in preparation for concept testing.

  • Leveraged AI to perform statistical analysis.

  • Trained designers to independently conduct concept tests, enhancing the design process by making it faster and ensuring the delivery of high-quality reports.

Senior UX Researcher @ Citigroup

  • Advocated for underserved communities and new homeowners through impactful research across product experiences such as mobile, inclusive design, and payment systems.

  • Assisted UX designers by performing competitive UI analyses to identify best practices and help with light prototyping for testing.

  • Collaborated with designers, copywriters, producers, product managers, and interns to prioritize research opportunities.

UX Analyst / Service Designer @ Informa

  • Analyzed Salesforce user interfaces to identify areas of improvements for internal sales associates and external vendors.

  • Designed and developed processes and workflows for sales associates for optimized experience pre and post sales.

  • Conducted research initiatives through interviews, surveys, field observations, and user journey mapping.

QA Software Analyst @ Samsung Electronics

  • Tested and identified usability issues on unreleased mobile products (not the ones that blew up) that directly translated to understanding user pain points and needs.

  • Collaborated with international developers and designers to resolve issues and ensure products met quality standards.

  • Created and maintained documentation for testing procedures, test cases, and bug reports.

  • Used Blackbox and Whitebox testing methodologies.